The usual delivery time is between 5 to 14 business days, depending on your location. For more detailed information, please refer to our shipping policy.

We deliver to many countries. For more detailed information, please refer to our shipping policy.

You will receive an email with the tracking number once the order has left the warehouse.

Enter it in Track Order page to check its status.

In case the tracking number doesn’t work, try it again in a few hours, as the system may take a little longer than expected to upgrade the latest information. If your order has to go through Customs, we are not responsible for any additional costs that this may entail.

To order your favorite PLUX jewelry pieces, simply select the items you love and add them to your cart. Once you've made your selections, proceed to the checkout process. Fill in the necessary information, including your shipping address and preferred payment method, and then confirm your order.

If you want to modify or cancel your order, please contact our customer support info@theplux.com within 24 hours of placing the order. We will try to accommodate your request if possible.

We accept a wide range of payment options per region, including; Amazon pay, Amex, Apple pay, Diners card, Discover, JCB, Mastercard, Visa, Giropay, Sofortuberweisung, i-Deal, Trustly and many other local methods. 

The payment methods available in your area will be presented to you upon checkout.

This may have different reasons such as a failed security check, failed account funds or not finishing your order properly.

Please check whether the purchase amount has left your bank account and reach out to our customer service team so we can help out info@theplux.com.

If you encounter any issues with your order, such as receiving the wrong item or damage during delivery, please contact our customer support immediately. We will provide the necessary assistance and resolve the issue.

Yes, you can use a coupon or promo code during checkout. Enter the code in the designated field on the checkout page, and the discount will be applied.

All of our prices displayed are in US dollars (USD).

You can contact our customer support via email at info@theplux.com or through the contact form on our website. We will respond to your inquiry as soon as possible.

We stand firmly behind the quality of our products. If you encounter any issues with your PLUX jewelry within 365 days after purchase, please don't hesitate to reach out to our dedicated customer support team. They will provide you with detailed information on our warranty procedure, and we will make it our top priority to resolve your concern as swiftly as possible. Your satisfaction and confidence in PLUX are paramount to us."

All transactions are handled directly by our payment service provider, Shopify, with secure encryption and under strict banking standards.

Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank, including PLUX.